Updated: AT&T service being restored


(Update 1:55 p.m.): Most, if not all AT&T cell phone service has been repaired, according to Austin-Travis County EMS. 

(Original 12:57 p.m.): AT&T's cell phone network is down in the Austin area. The network is currently being restored, but some AT&T users are still experiencing outages and spotty service.

A cut fiber optic line caused the outage, according to the Bastrop County Office of Emergency Management. Affected phones with AT&T service do not say “No Service,” but users are not able to make phone calls or send text messages. FaceTime Audio calls and iMessages still work. The outage also affects other mobile devices, such as iPads, that use AT&T’s 4G network.

People began reporting service problems around 10:20 a.m., according to Wesburn Henry, a supervisor at an AT&T call center. Henry said AT&T doesn’t have a specific time for when the Austin-area network will be working again.

About 16,000 people reported outages between 9 a.m. and noon today, according to downdetector.com, a website that tracks technology failures.

Outages have also been reported in Houston, Round Rock, Pflugerville, Cedar Park, San Marcos, Sandy, Kyle, Leander and Georgetown.

Austin-Travis County EMS and other emergency services providers reminded people who need to call 911 to use landline phones.